Shipping & Returns

Thank you for choosing Matela.rw for your mattress needs. We strive to provide a seamless and efficient shipping experience for our valued customers. Please take a moment to review our shipping policy:

1. Delivery within Kigali:

   • We offer doorstep delivery within Kigali at a flat rate of 7,000 RWF.
   • Our dedicated delivery team will ensure the safe and timely delivery of your mattress to your specified address within Kigali.

2. Delivery to Other Provinces:

   • For customers residing outside Kigali, we utilize RITCO buses to transport your mattress to the nearest available bus station in your province.
   • Our team will coordinate with you to ensure the mattress reaches your doorstep from the bus station.

3. Return Policy:

   • We understand that sometimes things may not go as planned. If the delivered mattress does not match the product you ordered, we accept returns.
   • Please notify us within [2 days] of receiving the product, and we will initiate the return process.

4. Replacement Policy:

   • In the event of a return, we offer a hassle-free replacement service. We will replace the incorrect or defective product with the correct one at no additional cost to you.
   • Unfortunately, we do not offer refunds. Replacement is our preferred solution to ensure your satisfaction.

5. Conditions for Return:

   • The product must be in its original packaging and condition.
   • Please provide proof of purchase and a clear description of the issue.

6. Contact Information:

   • For any shipping or return-related inquiries, please contact our customer service team at [customer-service@matela.rw] or call [+250 788 571 305].

At Matela.rw, we are committed to providing you with high-quality mattresses and excellent customer service. Thank you for choosing us for your bedding needs.